Privacy Policy
How we collect, use, and protect information across DialD CodeX and its products.
Last updated: December 2025
1. Introduction
DialD (“we”, “our”, “us”) builds and operates software products and services under the brand DialD CodeX, including DialD Pulse and other current and future platforms.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website (diald.in), use our products and platforms (such as DialD Pulse), or contact us via forms, email, WhatsApp, or discovery calls.
By accessing our website or using our services, you agree to this Privacy Policy.
2. Information We Collect
We collect information in three broad ways:
a. Information you provide directly
- Name
- Email address
- Phone / WhatsApp number
- Organisation, clinic, or business name
- Messages, requirements, or workflow descriptions
- Information shared during discovery calls, demos, or support conversations
You are responsible for ensuring that the information you provide is accurate, complete, and up to date.
b. Product and operational data
- Account and login-related information
- Operational or business data entered into the system
- Configuration and usage details required to deliver and support the service
This data belongs to you or your organisation and is used only to operate, support, and improve the product.
c. Website and technical data
- Pages visited and interaction patterns
- Browser, device type, and operating system
- IP address and approximate location (city or country level)
This information is used only for analytics, performance monitoring, and security.
3. Sensitive Personal Data
DialD does not intentionally collect Sensitive Personal Data (such as health records, biometric data, or financial information) unless explicitly required for a specific product feature.
If at any point Sensitive Personal Data is required, we will clearly inform you, collect it only with your explicit consent, and use it strictly for the stated purpose.
4. How We Use Your Information
We use the collected information to:
- Respond to enquiries and discovery call requests
- Provide, operate, and support our products and services
- Communicate about updates, service-related information, or support matters
- Perform analytics to understand usage and improve performance
- Detect, prevent, and respond to security incidents or misuse
- Comply with legal or regulatory requirements
We do not use your information for unrelated or unsolicited marketing.
5. Support Access
To provide customer support or resolve issues, authorized DialD personnel may access limited user or account information strictly on a need-to-know basis.
Such access is used only for troubleshooting, support, and service improvement purposes.
6. Data Storage & Security
Data is stored on secure infrastructure using industry-standard security practices.
Access is restricted to authorized personnel only.
Reasonable technical and organisational measures are taken to protect data from unauthorised access, loss, or misuse.
While no system can guarantee absolute security, we take data protection seriously.
9. Data Retention
We retain personal information only for as long as necessary to provide our services, fulfil the purpose for which it was collected, and meet legal, regulatory, or operational requirements.
You may request deletion of your data where applicable.
10. Your Rights
You may request access to your personal data, request correction or deletion of inaccurate data, or withdraw consent where applicable.
To exercise these rights, contact us at dial@diald.in.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date.
12. Contact
If you have questions or concerns about this Privacy Policy or how your data is handled, contact us at:
Email: dial@diald.in